Returns & Exchanges

We want you to love your jewellery. If for any reason you’re not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange.

Eligibility

• Items must be unused, unworn, and returned in their original packaging.
• Customised or personalised items (e.g. with handwritten messages) may not be eligible for return unless faulty.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How to Start a Return

Please email us at [info at themavericksouls.com] with your order number and reason for return. We’ll guide you through the process and provide the return address.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow up to 7 working days for processing.

Lost or Returned Parcels

If a parcel is lost in transit or returned due to an invalid address, we will refund the product price only. Shipping and gift wrapping costs (if applicable) are non-refundable.